AUDIOLOGY CLINIC, INC
A member of Audigy Group
JOB DESCRIPTION
TITLE: PATIENT SERVICES COORDINATOR
RESPONSIBLE TO: OWNER
POSITION SUMMARY:
The Patient Care Coordinator is the first point of contact for patients at AUDIOLOGY CLINIC. The Patient Care Coordinator is responsible for greeting patients, answering the phones, scheduling appointments, completing administrative processing and recordkeeping. The Patient Care Coordinator will be able to answer questions regarding advertising promotions, screen patients to determine what services will meet their needs, and demonstrate excellent customer service. The position supports the mission of the practice by demonstrating excellent patient care.
PRIMARY JOB FUNCTIONS:
Patient Customer-Service
Opens the office and ensures the front office is in order.
Retrieves phones messages and prioritizes return phone calls.
Greets and assists/directs patients who come to the practice.
Answers incoming calls and guides patients to the appropriate service.
Distributes and obtains appropriate forms, including new patient information, insurance information, and HIPAA information for all patients.
Schedules all appointments.
Prepares, pulls and files patient charts on a daily basis.
Confirms hearing aids and ear molds are ready prior to patients appointment.
Confirm the next day appointments.
Tracks referral source for all patients.
Ensures the beverage area is stocked and coffee is fresh.
Accounting functions
Collects payments.
Submits appropriate insurance and demographic information for billing.
Works with insurance, and other agencies to facilitate authorizations and benefit verification.
May be required to contact patients who have accounts that are 60 days overdue.
Researches patient information as needed for accurate insurance billing or resubmission.
Database and Marketing
Enters files into the data base, managing and placing follow up calls to patients in the data base who were 1) tested and did not purchase a hearing instrument and 2) who have technology that is greater than three years.
Generate call lists from existing patient files.
Delivers timely and accurate reports marketing activities and results to the Owner(s).
Maintains a base level of product knowledge.
Supports in-office events designed to attract potential patients and referral sources.
Prepares marketing material as needed.
Outreach to community centers and network with other professionals offices.
Product Knowledge (The successful candidate will be trained in these areas)
Performs hearing aid checks and cleaning, as allowed by state law.
Is able to describe features and benefits of Assistive Listening Devices (ALD) and ear care products and promote these to patients
Is familiar with clinics technology and pricing tiers.
JOB SKILLS, KNOWLEDGE AND ABILITIES:
Must be high school graduate. Prefer an Associates degree or some college coursework in administrative, accounting, sales or patient oriented field or equivalent work experience.
Excellent interpersonal skills that allow effective working relationships with a diverse patient, colleague, and vendor population. This includes listening, sales, and problem solving skills.
Must be a leader with great networking skills
Must be able to organize time and prioritize numerous duties within strict deadlines.
Requires the ability to deal with numerous interruptions.
Must deal with patients in a caring and respectful manner.
Must be detailed oriented.
Must be able to handle multi-line phones
Must have exceptional people skills; ability to relate to all age groups
Basic computer skills such as Microsoft Word, Excel and PowerPoint
Basic knowledge of office database systems
To Apply:
Please send your resume to jobs@audigygroup.com
Audiology Clinic is an Equal Opportunity Employer
- Location: Vancouver, WA
- Compensation: Hourly wage, dependent on experience.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.