Company Overview:
Advanced Navigation and Positioning Corp. provides airspace safety, efficiency, and capacity through our state-of-the-art tracking and guidance solutions. Our patented transponder tracking technology provides high-precision aircraft positioning in real-time for fixed and tactical surveillance and all-weather landing systems to airports and customers world-wide.
We are located in downtown Hood River, Oregon, in the heart of the scenic Columbia River Gorge. The Gorge offers endless outdoor recreation opportunities for employees and their families as well as small, vibrant communities and great schools.
Position Overview:
ANPC manufactures navigation aids for landing aircraft into airports surrounded by hills or other terrain features that preclude the use of traditional landing systems. We have a requirement for a Customer Support Manager to perform field work at site installations around the world, act as ANPC’s primary technical support contact for existing customer base and as new customer systems come on line, and act as a company liaison to customers during the planning, installation, and support phases of a system purchase.
We are looking for a self-motivated, organized, detail-oriented person who holds an Bachelors Degree in an appropriate engineering field. This person must have a good understanding of customer support and project management. Fluency in several languages, in particular, Spanish, would be a plus.
This person should require minimum supervision in a schedule-driven environment. The ability to read and interpret documents such as contracts, as well as construction and engineering specifications is required. Candidates must be highly organized and detail oriented, with strong written and oral communications skills, and able to interface successfully with others on the team.
We seek candidates that show initiative, an ability to learn, and can demonstrate self-direction, motivation, and leadership because each employee’s contribution directly affects the success of our products and project outcomes.
Job Summary:
�� Perform field work at site installations around the world - travel expected: 70%
�� Act as ANPC’s primary technical support contact for existing customer base, and as new customer systems come on line
�� Act as a company liaison to customers during the planning, installation, and support phases of company systems.
Essential Functions:
�� Supervise and/or perform the installation and integration of TLS and TTLS equipment, including shelters, towers, structures, and electronics
�� Coordinate tradesman subcontracts, oversee their work on site, perform QC inspections of work as needed, and ensure that "as-builts" are submitted to ANPC and site customer
�� Visit potential customer sites to perform preliminary site evaluations and analysis
�� Identify and select site-specific options, and determine quantities needed of "as required" items for each site
�� Coordinate and provide training to designated customer personnel
�� Provide real-time technical support to customer maintenance personnel, troubleshooting during outages, malfunctions, etc.
�� Analyze equipment failures to determine cause and recommend corrective actions
�� Serve as primary technical support contact for existing customer base and as new customer systems come on line; coordinate technical interchanges between ANPC engineering and customers; coordinate equipment repairs with ANPC manufacturing and engineering (as required)
�� Monitor and report contract and schedule status and issues related to site installations to ANPC and customer
�� Produce and submit scheduling and timeline estimates for all phases of site installation, through customer takeover
�� Produce and submit other site/customer specific project documentation, as required
�� Organize budget for resources needed to support individual site projects, continued general support, and group overhead
�� Develop and manage the CSE function within ANPC, including cross-training employees from other functional groups whose skills are applicable
�� Support the sales team during pre-sale efforts, such as demos and customer visits.
Essential Knowledge and Skills:
�� Excellent written and verbal communication, with demonstrated presentation and training skills
�� Ability to read construction blueprints and AutoCAD drawings
�� Project Management skills, including budgeting and contract administration
�� Experience at integrating complex mechanical and electronic systems, preferably in a field setting; experience with NAVAIDs a plus
�� Must be able to lift 50 pounds
�� 30-40 foot height tower climbing required
�� Customer service focus
�� High degree of self-motivation
�� Ability to project a high level of self-confidence
�� Ability to take control in difficult situations
�� Knowledge of fiber optics a plus
�� Knowledge of electrical and concrete contracting practices a plus
�� Knowledge of electrical and building codes a plus
�� Valid vehicle operator’s license with good driving record
�� Be able to obtain an FCC Class I Operator’s License (training provided).
Minimum Qualifications to be Considered:
�� BSEE, BSCE, or BSME
�� 7+ years relevant experience
�� Ability to communicate in a foreign language – Spanish a plus.
PRINCIPALS ONLY - NO EXCEPTIONS.
- Location: Hood River
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.