U.S. Bank is seeking a motivated, customer-focused individual to join our Early Stage Collections Team at our Columbia Center operations site in Gresham. Successful candidates will have a direct impact by assisting in controlling and reducing losses in our loan portfolios within the U.S. Bank Portland Retail Collections Department.
This position collects payments on delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment plans in order to minimize loss to the organization. Our goal is to help our customers find workable solutions during difficult times, and to educate each of them on how to stay current in their accounts going forward. This is a call center environment. We are looking for candidates with customer service experience; collections and call center experience is a plus!
This is a full-time, 40 hour per week opening. Various shifts are available. Some evenings and weekends may be required.
We Offer:
Excellent Bonus Potential up to $1,000 per month!
Competitive Salaries
Health/Dental/Vision/Pharmacy Insurance
Paid Vacation
Paid Holidays
Paid In-House Training
Free On-Site Parking
Tuition Reimbursement
401(k) Savings Plan
…and much more!
Basic Qualifications
- High school diploma or equivalent
Preferred Skills/Experience
- Two to three years of experience in collections and/or customer service activities
- Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
- Strong customer service/relations skills
- Ability to identify and resolve exceptions and to organize and interpret information
- Good verbal and written communication skills
For immediate consideration, please apply on-line at www.usbank.com/careers. Only applications submitted through our website will be considered. We will contact you via telephone if your experience and qualifications match those required for the opening. To locate the Collector position on our Career Center website, search by State and Keyword "collector".
To learn more about U.S. Bank, please visit usbank.com
- Location: Gresham
- Compensation: $13/hour and up based on experience, plus the opportunity to earn a lucrative monthly bonus.
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