Tripwire is industry-recognized for its enterprise-level configuration control software. Tripwire's leading product, Tripwire Enterprise, is the first to combine configuration assessment with configuration change auditing in a single solution. Tripwire Enterprise helps IT ensure the organization achieves and maintains configurations in an operationally optimized, compliant and secure state-and helps them prove it. Headquartered in Portland, Oregon, Tripwire has operations in 15 countries around the world. Tripwire was recently named to the Portland Business Journal's Fastest-Growing Private 100 List and Oregon Business Magazine named it one of the 100 Best Companies in Oregon.
Summary:
The Tripwire Customer Advocate is a marketing professional with a track record of success in managing customer-centric marketing activities that include & impact our global installed base. The Tripwire Customer Advocate will be responsible for delivering a clear and compelling plan of how to engage, communicate, educate and empower our customers and develop & execute creative, realistic go-to-market plans. This role is responsible for managing customer events worldwide, managing the overall strategy & approach of the online customer forum, and cultivating customer success stories to enable PR, case studies & sales references. The Tripwire Customer Advocate must be able to work with & manage cross-functional teams and leverage support for the creation of customer-focused marketing.
What You Need to Succeed:
* Champion the Customer: Be the voice of the customer which incorporates key input from cross-functional teams to influence marketing strategy & planning.
* Corporate Events: Demonstrated experience in events of all sizes and shapes and the ability to manage the content & strategy of an event as well as the logistics.
* Social Media: Know how to navigate online communities, how to leverage their power and be capable of wielding that power to drive customer communication, satisfaction & issue resolution.
* Go Get 'Em Attitude: Have a willingness & tactful approach to pushing the boundaries of what customer marketing can and should be.
Responsibilities:
* Customer Marketing Go-to-Market Leadership
o Plan, develop, execute & sustain all elements of customer marketing go-to-market initiatives, including strategy, customer input, internal & external positioning & messaging, account enablement, and demand generation & thought leadership communications activity.
* Tripwire Customer Conference
o Drive and develop the key themes, messages, agenda & presentations for annual customer conference. Proactively communicate & get buy-in from internal stakeholders.
o Collaborate with account teams to identify, cultivate & engage with key customers to participate, speak and attend. Facilitate all speaker management needs.
o Manage & execute all event logistics including venue identification & negotiations, food & beverage, registration, advertising and communications.
* Tripwire Customer Center
o Drive overall online community strategy, programs, promotions and communication. Assist in moderating the customer forum and facilitating response(s) to potential issues.
* Regional Customer Events & Meetings
o User Groups – collaborate with regional sales & account teams worldwide to coordinate all aspects of Tripwire User Group meetings including venue logistics & planning, speaker management, and communications.
o Focus Groups – on an as-needed basis (ad hoc) collaborate with Product Management to identify & qualify customers to participate, help manage & plan event logistics and communications.
o Advisory Summits – on an as-needed basis (quarterly) collaborate with Product Management to identify & qualify customers to participate, help manage & plan event logistics and communications.
* Customer References
o Identify successful customer accounts with close collaboration of the sales teams, cultivate ongoing relationship to ensure success with selective accounts, and build programs to encourage that success is communicated to the marketplace. Enable customer references for internal & external needs.
o Define and champion customer case studies.
o Develop customer PR opportunities by collaborating with PR team and enabling the sales force to have customers participate.
Minimum Education and Experience:
* Bachelor of Science, Business Administration or Communications required.
* 3+ years experience in enterprise software marketing, including the use of customer marketing as a vehicle in go-to-market efforts. Compliance/Security products and solutions preferred.
* Management of marketing activities, specifically corporate events, social media, PR and customer marketing is required.
* Must demonstrate an outstanding track record of leadership.
* Must demonstrate the ability to formulate, communicate, and establish overall strategy and plans.
* Must demonstrate outstanding communications skills, both written and verbal.
* Must demonstrate good teamwork skills, including the ability to collaborate and build consensus in a cross-functional team decision situation.
* Must be a self-starter and able to work independently with an entrepreneurial spirit.
* Must demonstrate the ability to work effectively in a fast-paced, high-growth environment.
* Must demonstrate program management skills, including the ability to define goals and tasks, identify contributors, and focus cross-functional participants towards scheduled activities.
If you meet the qualifications and would like to be considered for this position please email your cover letter, resume, salary history and the self-identification form to
jobs@tripwire.com.
Please note the specific position you are applying for in the subject line of your email
For a complete list of current open positions please visit
tripwire.com/company/careers
Notice to Recruiters and Staffing Agencies Our preference at Tripwire is to recruit candidates directly. We do partner with a limited number of preferred agencies when we identify a need for third party staffing support. We do not accept unsolicited agency resumes. We will pay a fee only if the candidate is presented after there is a signed recruiting agreement in place between Tripwire and the agency and only if we have explicitly engaged the agency to submit resumes for a specific current opening. We do not pay fees for unsolicited candidates submitted to Tripwire or any Tripwire employee by email, fax, phone, mail, verbal referral or any other means. In the case of candidates submitted to Tripwire without a signed agreement in place or without being solicited to work on a specific open requisition, Tripwire explicitly reserves the right to pursue and hire those unsolicited candidates without any financial obligation to the recruiter or agency. No employee of Tripwire has any authority to modify the terms of this notice, or waive the requirement that a written engagement be in place prior to submitting solicited any obligation to pay any recruiting fees.
- Location: Downtown Portland
- Compensation: DOE
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- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.