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Come work for Netflix! Our goal is to saturate our business with amazing talent which helps build and maintain the incredible customer service experience that millions of movie watchers are delighted by today. We are seeking passionate customer service representatives to speak to existing and potential Netflix customers. At Netflix, we strive to provide a positive customer experience in a non scripted environment where you won’t be asked to sell or collect on accounts. Your goal will be efficient and effective customer interactions. Netflix is committed to providing outstanding customer service.
SCHEDULES:
Our call center services our customer base nationwide 24 hours a day, seven days a week. We design all schedules based on business need.
TRAINING:
Our training lasts for two weeks. Training hours are Monday – Friday through Friday, 8am-4:30pm (1st week); Second week of training hours may vary depending on business need.
YOU ARE:
Most comfortable working in a fast paced, high volume, changing environment
A good listener who shows empathy and strives to make your customers experience one you would like to have
Comfortable solving problems independently that are in the customer’s best interest
Receptive to coaching and feedback to help enhance performance to meet goals
Passionate about learning and strive to gain new knowledge about product and service changes
A team player and you like a team dynamic and sharing best practices
Comfortable with technology and have strong computer skills
Looking for growth and opportunity
SKILLS WE REQUIRE:
A minimum of 1-3 years customer service experience. Prefer experience from inbound business to consumer call center, hospitality, restaurant, service or retail industries.
Exceptional customer service and interpersonal phone etiquette skills.
Strong computer application skills including MS Windows, MS Word and MS Outlook –Plus knowledge of both PC & MAC operating systems and internet browsers
Understanding of call center performance metrics a plus
Ability to integrate rapidly with an existing team
Strong oral/written communications skills
Must be decisive, results oriented
Demonstrated ability as a creative thinker and problem resolution skills
Ability to articulate complex issues in an easy to understand manner
Motivated to be a consistent high performer
You must be flexible to working various schedules and able to maintain a positive attendance record.
NETFLIX BENEFITS INCLUDE:
Excellent medical, dental and vision insurance available from date of hire
A matching 401K after first 30 days
Company paid life insurance, short and long term disability insurance
Direct Deposit
Employee Assistance Program
Free Netflix subscription!
For quick consideration
Click here to apply
- Location: Hillsboro, OR
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.