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ABOUT VESTA

Headquartered in Portland, Oregon, USA, and with operations in China and the UK, Vesta has been an innovator and worldwide leader in virtual commerce since 1995 a position which has allowed the company to help define the phone and Web recharge market in the United States. Servicing most major US telecommunications carriers, including AT&T, Boost Mobile and T-Mobile USA, Vesta's proprietary virtual top-up solutions have become the de facto standard for card-not-present (CNP) recharge of prepaid wireless phones, long distance cards, and other stored value products. In addition to virtual payments, the company focuses on pioneering new virtual and point-of-sale payment methods taking advantage of mobile technology. Vesta continues to be recognized as one of America's fastest growing private technology companies by Inc magazine, Fast Company magazine, and Deloitte & Touche. In addition, as a result of its proprietary ability to stop fraud, the company has been commended by the Computerworld Honors Program for technological advancements that benefit humanity.

Job Description:

The Voice System Engineer is responsible for using a variety of communication technologies to support Vestas 24x7x365 call center environment located in multiple cities and countries.

Key Responsibilities:

• Design, programming and support of telecommunication systems
  
• System administration of the IVR and ACD infrastructure in the call center
  
• Participation in on-call rotation for the production environment
  
• Various scripting and system programming to support needs of call center

Qualifications:

• Proactive, self-starter with the ability to multi-task. Excellent verbal and written communication skills. Team player with the ability to work independently.
  
• 5+ years of Avaya Enterprise PBX administration, with a focus on SIP and ISDN
  
• 5+ years of telecommunications and data center experience, both TDM and IP
  
• Experience with Avaya Communication Manager 5.X and supporting systems
  
• Experience with various Telephony API implementations (TSAPI, JTAPI, etc)
  
• Configuring and maintaining Session Border Controllers (Acme Packet)
  
• Configuring and maintaining Peripheral Gateways (Cisco ICM)
  
• Voice architecture experience in an MPLS environment
  
• Network troubleshooting (tcp/ip, routing, firewalls, etc)
  
• DNS administration (bind, named, etc)

Additional experience in the following is desirable, but not required:

• Perl and Shell scripting
  
• Comfortable operating within a unix/linux command line environment
  
• Linux administration
  
• Data driven web development experience (i.e. SQL, J2EE, php, perl cgi, or other dynamic web development method)
  
• Call center or telecommunications support experience
  
• Open source voice platforms such as FreeSwitch or Asterisk

The Voice Systems Engineer is a full-time position based in Portland, Oregon. Salary will be commensurate with experience. Candidates will be required to sign a strict confidentiality agreement and be willing to undergo an extensive background check prior to employment. Vesta offers an excellent benefits package, development opportunities and the chance to help build success in a dynamic and crucial market. Qualfied candidates please go to https://home.eease.com/recruit/?id=467809 to apply.

• Location: Portland, Oregon
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