Sabrix Inc. (www.sabrix.com) is growing quickly! We are a leading provider of transaction tax management solutions to companies of all sizes, enabling Finance, Tax and IT professionals to achieve accurate, timely and cost-effective compliance.
Our flagship offering, the Sabrix Application Suite, provides Consolidated Transaction Tax Management software and services, enabling global enterprise to manage sales, use, value-add, excise and specialty taxes with consistency, accuracy, control and efficiency.
In addition, Sabrix offers Sabrix MTS, a complete outsourced sales and use tax compliance service. Sabrix MTS combines an on-demand version of our enterprise-class software and research with the services of world-class tax professionals to offer a complete compliance solution. Operating as a trusted partner, Sabrix MTS enables finance departments to eliminate the hassle, limit audit exposure, and reduce the cost of tax compliance.
The marketplace is demanding our products, and Sabrix is poised to grow significantly over the next several years in both the US and UK, and across all functions.
Come join our rapidly expanding software company as we move into the next phase of our exciting history—you’ll get the chance to work with very talented and experienced teams at Sabrix, who all possess the desire and entrepreneurial spirit to make this a wildly successful company! We work hard, but we make sure to have fun along the way. If this describes you, we’re looking for qualified and talented people to join our team!
To apply for a position at Sabrix or view openings, go to http://www.sabrix.com/company/careers/ or click here
Customer Support Analyst - Functional
Reports to:Customer Support Manager
Location:Lake Oswego
Department: Customer Support
Job Summary:
You are responsible for interfacing with customers, company sales and/or service representatives to manage all support and feature enhancement requests. In addition to responding to support incidents logged by customers and ensuring proper resolution according to prescribed service level agreements, you will work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. You will receive minimal direction on routine and general problem solving issues.
Job responsibilities include:
Provide first line support for customer service requests logged either through the Sabrix Support Network or through the toll free customer hot line. Support includes:
Researching initial request
Confirming expectations with the customer
Resolving requests using existing knowledge base, historical records and/or own experience.
Follow established escalation procedures to assign request to appropriate level as required.
Follow up on all open and assigned requests and ensure closed loop process and communication occurs throughout the life cycle of the request.
Manage and enhance customer support system and knowledge base to encourage further self-service capabilities by customers and partners.
Evaluate existing customer support plans and procedures. Update as required.
Assist with other technical and analytical projects as assigned.
Convey customer feedback to product management and executive staff.
Maintain a working relationship with all departments
Job and work experience requirements:
Bachelor's degree in business, information systems or computer science or equivalent experience.
2+ years of equivalent experience including experience with ERP applications and help desk operations.
Experience with tax automation systems as part of an ERP (Sabrix, Vertex, Taxware etc) is desired
Special skills and knowledge requirements:
Strong technical acumen. Ability to learn new technologies quickly.
Experience with relational databases desired, not required.
Experience with Application Servers desired, not required.
Experience determining and developing requirements for enterprise financial solutions
Good project management skills and experience
Ability to manage multiple priorities (adept at multi-tasking)
Commitment to detail and follow through
Strong interpersonal communication and customer interaction skills
Must be creative, innovative and flexible with the ability to work in a matrixed environment.
Detailed understanding of general business and management practices is highly desired
Experience with multiple Operating Systems (Windows, Linux, AIX)
PC and related software applications.
ERP applications experience (Oracle Financials, SAP, PeopleSoft, etc)
- Location: Lake Oswego
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
Location:Lake Oswego
Department: Customer Support
Job Summary:
You are responsible for interfacing with customers, company sales and/or service representatives to manage all support and feature enhancement requests. In addition to responding to support incidents logged by customers and ensuring proper resolution according to prescribed service level agreements, you will work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. You will receive minimal direction on routine and general problem solving issues.
Job responsibilities include:
Provide first line support for customer service requests logged either through the Sabrix Support Network or through the toll free customer hot line. Support includes: Researching initial request
Confirming expectations with the customer
Resolving requests using existing knowledge base, historical records and/or own experience.
Follow established escalation procedures to assign request to appropriate level as required.
Follow up on all open and assigned requests and ensure closed loop process and communication occurs throughout the life cycle of the request.
Manage and enhance customer support system and knowledge base to encourage further self-service capabilities by customers and partners.
Evaluate existing customer support plans and procedures. Update as required.
Assist with other technical and analytical projects as assigned.
Convey customer feedback to product management and executive staff.
Maintain a working relationship with all departments
Job and work experience requirements:
Bachelor's degree in business, information systems or computer science or equivalent experience.
2+ years of equivalent experience including experience with ERP applications and help desk operations.
Experience with tax automation systems as part of an ERP (Sabrix, Vertex, Taxware etc) is desired
Special skills and knowledge requirements:
Strong technical acumen. Ability to learn new technologies quickly.
Experience with relational databases desired, not required.
Experience with Application Servers desired, not required.
Experience determining and developing requirements for enterprise financial solutions
Good project management skills and experience
Ability to manage multiple priorities (adept at multi-tasking)
Commitment to detail and follow through
Strong interpersonal communication and customer interaction skills
Must be creative, innovative and flexible with the ability to work in a matrixed environment.
Detailed understanding of general business and management practices is highly desired
Experience with multiple Operating Systems (Windows, Linux, AIX)
PC and related software applications.
ERP applications experience (Oracle Financials, SAP, PeopleSoft, etc)
- Location: Lake Oswego
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.