CUSTOMER SERVICE - TECHNICAL SUPPORT
OVERVIEW
Bonzi Technology, an established and growing software developer located in Tigard, Oregon is now accepting applications for 2 individuals working in our technical customer support customer department. The individuals we select will need to have an excellent understanding of our technology yet be able to speak to our customers in a non-technical way. Our software is not hard to learn and we provide excellent training and support. We are not a business to business company; we work directly with a non technical end user. For some, this may present a challenge. If so, please do not apply. If you can, please read on….this job may be a perfect “fit” with your skills.
ABOUT BONZI TECHNOLOGY
Bonzi has been in business 9 years providing web-based, sports management software to non-profit sports organizations in the US and Canada. We’re not your typical software developer; we’re considered the “best of the best” in our industry niche. Below are the commitments we pledge to our clients:
• We strive to make our client’s jobs easier and more enjoyable, whether they’re pros or volunteers.
• We want their programs and organizations to be successful.
• Our staff works as a part of their team, serving their volunteers, members and communities.
• We want our clients to feel that we are a part of their organizations. We think they do.
We’re a family based business and consider our staff to part of our “extended family.” You will be working with 12 other professionals, so it’s important to understand that you will be a critical “link” on a small “chain.” We base the success of our business on having an excellent product combined with outstanding customer support. The typical clients you will be working with are either non-technical volunteers or staff members in the non-profit sports organization. Our company culture can best be described as a positive and upbeat work environment. We work as a team relying on each other’s “strengths” and skills.
REQUIREMENTS NECESSARY TO BE CONSIDERED FOR POSITION
We will begin evaluating all candidates by considering the required skills and experience necessary for the position.
• 2 years experience in technical support or help desk position.
• Bachelor’s degree or equivalent education.
• Competence in all aspects of basic computer technology and software including MS office (Word, Excel, Powerpoint), internet, email, etc.
• HTML a plus but not necessary.
• Graphics software knowledge a plus.
• Must be able to pass a drug screen and background check.
WHY SHOULD YOU CONSIDER A CAREER AT BONZI TECHNOLOGY?
• Excellent training program.
• Opportunity for advancement.
• Challenging and fulfilling work.
• Be part of a dynamic and growing company.
• Work with really nice clients.
• Work directly with the owners of the company. Really great people committed to your success.
• A great place to work!
PERSONAL ATTRIBUTES NECESSARY TO SUCCESSFULLY SERVE OUR CLIENTS
• Maintains the highest commitment to customer service.
• Manages and completes paperwork in a timely manner.
• Adapts and successfully relates to different personality styles.
• Prioritizes jobs and “juggles” multiple projects effectively.
• Works cooperatively with other members of the team.
• Capable of changing tasks when necessary.
• Supports the decisions and goals set by management.
• Works independently without the need for close supervision.
• Has an optimistic viewpoint that anticipates positive outcomes.
• Patient and empathetic with those who are “technically challenged.”
• A passion for sports that will make your day-to-day experience really fun!
COMPENSATION
Starting salary 26K – 32K depending on experience and skills. Raises based on your contribution to the company, not length of service.
Benefits package includes 100% employer-paid health benefits, vacation, etc.
Find out how to arrange a confidential interview by going to our web site at
http://www.bonzicentral.com/videos/customerSupport/customerSupport.htm All qualified resumes are personally reviewed by the owner of the company.
- Location: Tigard / Tualatin
- Compensation: Starting salary 26K – 32K depending on experience and skills. Raises based on your contribution to the company, not length of service.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.