compensation: The starting salary will $18-20 per hour depending on experience. employment type: full-time
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Dispatch Service Representative
Roth Heating & Cooling, Plumbing & Electrical is seeking a Dispatch Service Representative to join our growing team. This position will be full-time, Tuesday through Saturday from 10:00 am to 7:00 pm. This position will report directly to the Call Center Manager and will operate in an open office environment. The Dispatch Service Representative is responsible for scheduling service appointments at customers’ homes and communicates with technicians regarding the status of their service appointments. The Dispatch Service Representative also enters all the necessary data into the company’s customer record database.
The starting salary will $18-20 per hour depending on experience. We offer 100% employer paid medical, dental, vision and life insurance for the employee and 25% employer paid medical, dental, and vision insurance for their spouse and/or children. Holiday pay and paid time off. 401(k) with employer sponsored profit sharing and match program.
Essential Duties and Responsibilities:
• Prioritizing and assigning service calls to technicians
• Ensuring a quality customer experience by relaying detailed and accurate information to technicians in the field
• Scheduling unfinished work order appointments for customers
• Resolving customer complaints or issues
• Answering customer questions related to products, services, pricing, and warranties
• Keeping the dispatch board updated with technician availability
• Communicating with customers about the schedule and performing follow up calls after technicians have completed a job
• Pulling online trade permits for jobs and updating minor label data
• Strong verbal and written communication skills
• Be able to respond calmly to stressful circumstances
• Preferred 2+ years’ experience in dispatching
• Proven experience in customer service with a high call volume
• Must be able to pass a drug test
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers