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favorite this post Case Manager Aide (OPI) (Oregon City) hide this posting unhide

compensation: Hourly: $20.98 - $26.51
employment type: full-time

Clackamas County employees work to serve the public and enrich our community.  In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

  • Service · Professionalism · Integrity · Respect · Individual accountability · Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects.  We’re always looking to improve.  That’s the Clackamas County SPIRIT.

Clackamas County Core Values


This Job Posting closes at 11:59 p.m. (Pacific Time) on July 31, 2019.


Annually:  $40,928 - $51,697

Hourly:     $20.98 - $26.51


In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits


Clackamas County Social Services is seeking Case Manager Aide to support the Oregon Project Independence (OPI) Program. The OPI Program provides case management and supportive services to adults over 60 or younger with a diagnosis of Alzheimer’s or other related dementia. The OPI Program promotes quality of life and independent living, provides preventative and long term care services to eligible individuals to reduce the risk for institutionalization and promote self-determination, services consumers who are lacking or have limited access to other long-term care services, and optimizes eligible individuals’ personal resources and natural supports.

Competitive candidates will possess and demonstrate patience, adaptability, capacity for creative problem-solving, active listening skills, professional boundaries, and compassion when interacting with consumers, various stakeholders and peers. Competitive candidates will also have proven experience working within a team setting, ability to provide support in varying capacities, demonstrated experience working in a fast-paced and evolving work environment, and possess a sincere desire to serve the community.

Required Minimum Qualifications/ Transferrable Skills:*

  • One year of experience providing administrative support or case aide services within a human services program.
  • One year experience creating and maintaining databases or spreadsheets
  • One year of professional work experience working with older adults, or adults with Alzheimer’s or other related dementia.
  • Ability to work independently and within a team setting.
  • Experience working respectfully and effectively in a multi-cultural environment.
  • Must pass a post-offer, pre-employment drug test
  • Must pass a criminal history check which may include national or state fingerprint records check
  • Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.  Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

  • Bilingual in Russian, Spanish or a SE Asian Language (Bilingual language skills are paid at an additional 5%) 
  • Six month experience entering information into a statewide database, such as RTZ, Oregon Access and/or the State Mainframe.
  • Knowledge of public assistance/benefits programs (Title 19, OHP, Medicare buy-in programs, SNAP, etc.).
  • Knowledge of long-term care services and resources.

*For Veterans qualified for Veteran’s Preference:  If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include but are not limited to the following:

  1. Screens client referrals to determine assistance needed by clients; performs information and referral functions for other staff and clients to obtain services; provides limited technical assistance when appropriate.
  2. Interviews clients, care givers, family members and other individuals in homes, hospitals and placement facilities; assesses the general well-being and personal and community support system of clients; reports to professional staff on the condition of clients and residences.
  3. Prepares and maintains case records on clients and service providers; monitors client case files to ensure clients receive the comprehensive care and services established by the professional staff; verifies accuracy of information provided by clients, providers and other individuals associated with client cases.
  4. Performs data entry of client assessments and payment documents; updates and maintains records as directed by professional staff; generates reports on client assessments and payment levels.
  5. Acts as liaison for clients and service providers; responds to questions and resolves problems with payments, services, case records and other technical and administrative issues.
  6. Researches and investigates community resources and possible service providers; collects program data, prepares reports and evaluates information for special studies; participates in in-service training; provides casework consultation.
  7. May manage a small caseload under general supervision; assesses clients; develops and reviews care plans; writes narratives for case files; updates computerized case records; fields client and provider inquiries; resolves client and provider problems. 


Working Knowledge of:  Basic needs of individuals and families and factors which support their social and physical well-being such as health care, shelter, household management, material needs; techniques of evaluating appearance and conditions of clients, homes and care facilities; public social service program requirements, laws, rules and regulations applicable to assigned program; techniques of interviewing; office equipment, including personal computers and software programs.

Some Knowledge of:  Public and private social service agencies and community resources available for clients/providers of assigned program; methods and techniques used to support clients working toward self-sufficiency; problem behavioral patterns; principles and techniques of counseling; casework methods; basic medical terminology; office procedures, practices and equipment.

Skill to:  Communicate effectively, both orally and in writing; interview applicants, clients and providers of social service programs; obtain information needed to determine the status of individual, family or provider problems; recognize symptoms of problem behavioral patterns; utilize departmental and community resources to assist clients attain basic social, health care, household management and material needs; obtain facts and discern relevant, significant information; establish and maintain effective working relationships with clients, the public, service providers, private agencies and County employees; perform arithmetic calculations to compute payments for client/program related expenses; prepare and maintain case records; apply concepts of cultural sensitivity; operate computer software and other office equipment.


This position is included in the County’s alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.

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The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department. 

Learn more about Clackamas County Social Services


Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us.  Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).


Request Veterans' Preference

Learn more about the County's Veterans' Preference


Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer.  We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date.  You may request an accommodation during the online application process.

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6937147166


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