Best Western: Vancouver Mall is hiring for Housekeeping and Head Housekeeper.
Head Housekeeper reports directly to General Manager and/or Front Desk Manager
Head Housekeeper must have prior hotel housekeeper experience.
Must be able to work Holidays and Weekends
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
DUTIES AND RESPONSIBILITIES:
1.Enters and prepares the room for cleaning.
3.Dusts the room and furniture.
4.Replenishes guestroom and bath supplies.
5.Vacuums the carpet.
6.Checks and secures the rooms.
7.Replenish amenities according to the operational standards.
8.Deliver and retrieve items on loan to guests
9.Ensure security of guest rooms and privacy of guests
10.Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, deep cleaning etc.) as required
11.Cleans guest bathroom/Room/floor corridor and preforms duties assigned by Supervising Housekeeper
12.Responsible for the cleanliness of their work area.
13.Responsible for the overall cleanliness of the Hotel Public spaces as assigned by Head Housekeeper.
14.Attends to guest calls, guest requests /guest complaints in the area assigned to him.
15.Responsible for following the standard operating procedures.
16.Responsible for achieving and exceeding the guest satisfaction score
17.Responsible for cleaning room in timely manner as according to room cleaning standards.
18.Greeting each guest with a smile as they make contact.
Weekends and Holidays required. Typical shift will start at 9:00 a.m. and finish when assigned rooms are completed.
Position will report directly to Head housekeeper.
Full and part time available.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers