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Concierge at Park Avenue West Apartments - 1551 ($16/hr + benefits) (Downtown Portland)

750 SW 9th Ave

(google map)

compensation: $16.00 / hour + benefits
employment type: full-time

Guardian Management has an immediate need for a Full-Time Concierge to join our experienced and committed team at Park Avenue West Apartments!

Park Avenue West is a 202-unit high-end apartment community located in the heart of downtown Portland, OR.

For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced customer service environment. The ideal candidate will be highly organized, professional and communicative. Must have a minimum of one (1) year of experience in a customer-service focused administrative role. Previous apartment management or leasing experience, preferred.

Position Summary:

The general purpose of this position is to support the Community Manager’s efforts to ensure that the property meets all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Concierge is responsible for providing outstanding customer service to the residents, coordinating communication between departments and between residents and Concierge, serve as a contact person for residents’ family members or legal representative, and assist with facilities/maintenance tasks during off-peak times.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!


Qualification Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.
  • High school diploma or GED.
  • At least one year of experience working in customer service, sales, marketing or a college degree in a related field.
  • Excellent attention to detail and organizational skills.
  • Strong mathematical skills.
  • Ability to speak, read and write in English.
  • Ability to communicate effectively and in a timely manner; both verbally and in writing.
  • Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
  • Ability to communicate in Spanish preferred, not required.
Schedule: 40 hours / week, Monday-Friday 11:30 AM - 8:00 PM.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
  • Represent Guardian in a positive and professional manner at all times
  • Communicate directly with residents and property management team members, both in person and by telephone always in a friendly manner
  • Prepare and stock coffee + supplies for residents
  • Be creative and informative; Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
  • Greet and acknowledge all residents and announce all guests
  • Provide resident services such as package and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations and additional requests upon demand
  • Arrange tickets, bookings, appointments and reservations for guests
  • Assist with planning and attend property/resident events
  • Organize files, research on the internet for hot spots, new venues and eateries within our neighborhood
  • Develop database of vendors and business owners nearby and manage ongoing relationship with them
  • Keep abreast of outside activities Portland Metro area
  • Support General Manager’s efforts to assure that the company’s efforts fully meet and exceed property management obligations
  • Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc)
  • Coordinate communication between all various departmental functions ensuring an efficient flow of operations and compliance
  • Interacting and assisting with residents: recording work orders, referring questions/requests to appropriate administrative person or department
  • Under direction of the General Manager, assist as back-up for tours, marketing, and events
  • Exercise professional judgment in assessing and effectively communicating any changes in resident's behavior or physical condition in a timely fashion and accurately and completely document all such changes within the required documents to all appropriate staff and other legal representatives for each resident
  • Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times
  • Establish and maintain collaborative working relationships between departments and with coworkers
  • Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations
  • Other duties as assigned by the General Manager or Portfolio Manager
Guardian Real Estate Services LLC -- Company Description

Established in 1971 and headquartered in Portland, Oregon, Guardian Real Estate Services has evolved into a leading management, development and investment firm. Our company offers a diversified real estate service platform including property management, investments, development, and advisory services. Guardian delivers custom solutions by offering a higher level of expertise, resources and creative capacity to develop a unique approach for each client. 50 years of experience, combined with the long tenure of our key staff, contributes to our strength and sets us apart in the industry. Our stability and security comes from our legacy of experience, industry knowledge, and integrity.

Guardian is a distinguished leader in the multifamily housing arena with a team of highly qualified real estate professionals. The company’s vertically-integrated business model is sought by both private and institutional investors. Guardian’s management portfolio includes over 128 assets throughout 56 cities located in four states and is comprised of approximately 8,500 multifamily units. Guardian’s portfolio includes a diverse mix of market-rate, affordable and senior housing. Guardian holds ownership interests in 24% of the portfolio under management.

Learn more about Guardian Real Estate Services here.

The Guardian Experience -- Our People

The Guardian Experience: Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a 3rd generation family owned firm, Guardian’s growth and stability has evolved the company into a leading West Coast real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, comprehensive benefits which include 401(k), generous Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

Welcome to Guardian!

To apply and/or submit your resume for this position you must go our website. Please use the following link to APPLY.

**We do NOT accept resumes for this position, you will only be considered by applying through our website.**

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7020826131


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