Guardian Management has an immediate need for a Full-Time Concierge to join our experienced and committed team at Park Avenue West Apartments!
Park Avenue West is a 202-unit high-end apartment community located in the heart of downtown Portland, OR.
For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced customer service environment. The ideal candidate will be highly organized, professional and communicative. Must have a minimum of one (1) year of experience in a customer-service focused administrative role. Previous apartment management or leasing experience, preferred.
The general purpose of this position is to support the Community Manager’s efforts to ensure that the property meets all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Concierge is responsible for providing outstanding customer service to the residents, coordinating communication between departments and between residents and Concierge, serve as a contact person for residents’ family members or legal representative, and assist with facilities/maintenance tasks during off-peak times.
Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Represent Guardian in a positive and professional manner at all times
Communicate directly with residents and property management team members, both in person and by telephone always in a friendly manner
Prepare and stock coffee + supplies for residents
Be creative and informative; Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
Greet and acknowledge all residents and announce all guests
Provide resident services such as package and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations and additional requests upon demand
Arrange tickets, bookings, appointments and reservations for guests
Assist with planning and attend property/resident events
Organize files, research on the internet for hot spots, new venues and eateries within our neighborhood
Develop database of vendors and business owners nearby and manage ongoing relationship with them
Keep abreast of outside activities Portland Metro area
Support General Manager’s efforts to assure that the company’s efforts fully meet and exceed property management obligations
Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc)
Coordinate communication between all various departmental functions ensuring an efficient flow of operations and compliance
Interacting and assisting with residents: recording work orders, referring questions/requests to appropriate administrative person or department
Under direction of the General Manager, assist as back-up for tours, marketing, and events
Exercise professional judgment in assessing and effectively communicating any changes in resident's behavior or physical condition in a timely fashion and accurately and completely document all such changes within the required documents to all appropriate staff and other legal representatives for each resident
Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times
Establish and maintain collaborative working relationships between departments and with coworkers
Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations
Other duties as assigned by the General Manager or Portfolio Manager
Guardian Real Estate Services LLC -- Company Description
Established in 1971 and headquartered in Portland, Oregon, Guardian Real Estate Services has evolved into a leading management, development and investment firm. Our company offers a diversified real estate service platform including property management, investments, development, and advisory services. Guardian delivers custom solutions by offering a higher level of expertise, resources and creative capacity to develop a unique approach for each client. 50 years of experience, combined with the long tenure of our key staff, contributes to our strength and sets us apart in the industry. Our stability and security comes from our legacy of experience, industry knowledge, and integrity.
Guardian is a distinguished leader in the multifamily housing arena with a team of highly qualified real estate professionals. The company’s vertically-integrated business model is sought by both private and institutional investors. Guardian’s management portfolio includes over 128 assets throughout 56 cities located in four states and is comprised of approximately 8,500 multifamily units. Guardian’s portfolio includes a diverse mix of market-rate, affordable and senior housing. Guardian holds ownership interests in 24% of the portfolio under management.
Learn more about Guardian Real Estate Services here.
The Guardian Experience -- Our People
The Guardian Experience: Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a 3rd generation family owned firm, Guardian’s growth and stability has evolved the company into a leading West Coast real estate management and investment firm.
In addition to competitive salaries, comprehensive benefits which include 401(k), generous Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
Welcome to Guardian!
To apply and/or submit your resume for this position you must go our website. Please use the following link to APPLY.
**We do NOT accept resumes for this position, you will only be considered by applying through our website.**
This institution is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers