We're looking for an experienced Online Customer Service Team Member for our fast-growing online activewear store.
Our ideal candidate:
-Can write articulately and efficiently with excellent grammar
-Can deal with multiple customers reaching out at the same time
-Is proficient with email and chat, and can learn how to effectively use various software tools
-Is extremely detail-oriented
-Genuinely enjoys helping people
Your role will be to provide excellent, efficient, and prompt service to our customers. Our customers primarily contact us via email and live chat - fast and quality helpful responses are the key.
Our goal is to create long-lasting relationships with our customers that look a lot like friendships. We are super fair with our customers and always treat them with respect. We keep things friendly and professional and human.
You must have a working computer, an iPhone, and super-reliable internet.
Previous online customer service and support experience is a plus. Experience with Shopify, ShipStation, and/or ZenDesk/Gorgias is a BIG plus. If you've been a supervisor, even better - if you've got the right stuff, managing your own team of CS folks is quite possibly in your future with us.
Pay is $18/hour.
Hours are 9AM-6PM (1 hour unpaid lunch), Monday - Friday.
Work from home to start; will eventually move to NE Portland physical office HQ.
Please contact me if you believe you're the right person for this role.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers