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Online Customer Service Rep for Sportswear Store (Portland)

compensation: $18/hour
employment type: contract

We're looking for an experienced Online Customer Service Team Member for our fast-growing online activewear store.

Our ideal candidate:

-Can write articulately and efficiently with excellent grammar
-Can deal with multiple customers reaching out at the same time
-Is proficient with email and chat, and can learn how to effectively use various software tools
-Is extremely detail-oriented
-Genuinely enjoys helping people

Your role will be to provide excellent, efficient, and prompt service to our customers. Our customers primarily contact us via email and live chat - fast and quality helpful responses are the key.

Our goal is to create long-lasting relationships with our customers that look a lot like friendships. We are super fair with our customers and always treat them with respect. We keep things friendly and professional and human.

You must have a working computer, an iPhone, and super-reliable internet.

Previous online customer service and support experience is a plus. Experience with Shopify, ShipStation, and/or ZenDesk/Gorgias is a BIG plus. If you've been a supervisor, even better - if you've got the right stuff, managing your own team of CS folks is quite possibly in your future with us.

Pay is $18/hour.
Hours are 9AM-6PM (1 hour unpaid lunch), Monday - Friday.
1099 contractor.
Work from home to start; will eventually move to NE Portland physical office HQ.

Please contact me if you believe you're the right person for this role.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7021285653



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