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Support Specialist | World's Largest Home-Sharing Marketplace (Portland)

compensation: Competitive
employment type: full-time

If you're interested in applying for the role, you can check it out here: https://www.hireart.com/jobs/05bfee64/apply

HireArt is helping the world's largest home-sharing marketplace find a Support Specialist to manage data privacy requests and meet compliance service-level agreements and deadlines. The ideal candidate will be a skilled communicator with experience in customer service as well as with handling sensitive data.

As a Support Specialist, you will: 

  • Ensure all queries from data requests (deletion, access, portability, etc.) are addressed within legal timeframes.
  • Understand data flows, data security, and data privacy policies and procedures.
  • Meet performance expectations regularly and follow workflows and playbooks.
  • Provide upward feedback regarding the status of cases, communicating regularly with supervisors and managers.
  • Compile reports at the direction of leadership and maintain high levels of confidentiality while performing investigations.
  • Maintain knowledge of current events in the legal and compliance spaces as they relate to data privacy practices.

If you're interested in applying for the role, you can check it out here: https://www.hireart.com/jobs/05bfee64/apply

Requirements

  • 2+ years of experience in customer support or similar ticketing system work; comfortable making/taking customer calls
  • 1+ years of experience handling sensitive or private information
  • Previous experience working within a compliance or regulatory environment¬†
  • Excellent written communication skills; you know when written messages are appropriate and when to choose other forms of communication
  • Excellent time management and multitasking skills
  • Ability to quickly identify root causes as well as subtle, hidden issues, and use logic to propose effective solutions

Commitment: This is a full-time (40 hours per week), 6-month contract position through HireArt and based in Portland, OR. 

If you're interested in applying for the role, you can check it out here: https://www.hireart.com/jobs/05bfee64/apply

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7019376423

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