Hilton's Recruitment Operations Team is currently seeking candidates for Bellperson (REQ HOT062WT) at Hilton Portland Downtown. Great working environment and plenty of options to move up within the hotel and company.
The position includes $12.00/hour PLUS tips, health benefits, and the best employee travel program in the industry!
As a Hilton Team Member, you are eligible for:
Travel Program with 30 room nights per year for you plus 30 for your friends/family
Paid Vacation and Sick Time programs
Free employee meals
50% discounted monthly TriMet passes
Medical, Dental and Vision benefits
401(k) Savings Plan
Are you ready to find out why Hilton has been certified as a 2019 Great Place to Work®? Apply today for immediate interview!
A Bellperson is responsible for escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell-carts through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
Read and match luggage tags, write claim tickets and detach portion to give to guest.
Organize and store luggage as necessary in a designated area.
Escort customers to accommodations, visually inspect room and telephone and report deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
What are we looking for?
Candidates must be available to work varying days and shifts, including nights, weekends, and holidays, with no schedule restrictions.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior Customer Service experience required. Prior Hospitality experience preferred.
Must have a valid OR or WA drivers license within 30 days of employment.
Prefer ability to operate a manual transmission (stick shift).
LICENSES OR CERTIFICATES
Valid Oregon or Washington driver's license with clean record required.
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to understand and follow written and or verbal instructions.
Ability to effectively communicate verbally in English.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 50 lbs. continuously throughout shift.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Sufficient manual dexterity in one hand to be able to load and unload luggage.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
Ability to rapidly ascend or descend up to five flights of stairs.