compensation: $70,000 - $75,000 year employment type: full-time non-profit organization
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Responsible to: Executive Director
Classification: Exempt, Full-time
Salary: $70,000 - $75,000
Benefits: Individual health (platinum level), dental, vision benefits. STD, LTD, 403B retirement with 6% match, 8 paid holidays and generous PTO package.
Hours: Full-time, 40 hours, Monday – Friday with occasional weekend or evening events.
Location: Chapter Headquarters in Portland, OR. Occasional travel across State of Oregon & SW Washington.
Qualifications: Master in Social Work Required. Oregon LMSW or LCSW Preferred. Experience working with people facing progressive disability, end of life issues as well as experience with neurology and rehabilitation services preferred. Management experience is beneficial; experience in administering programs, program development, staffing, evaluations, budgeting and strategic planning helpful.
The primary goals of the Care Services Director are the following:
Coordinates, directs and evaluates all chapter programs and services provided to people with ALS and their families.
Provides direct supports to families living with ALS by connecting with people in the office, through technology, in support groups, at local ALS clinics, through local vendor partners and in their homes.
Supervise Care Services Staff (local and remote) to achieve performance and professional development goals. Responsibilities include human resource oversight of care services employees.
Provide leadership and direction to Chapter Board of Directors on chapter programs and issues faced by families living with ALS.
Create, maintain and manage care services budget with Executive Director and Board of Directors.
Detailed Duties and Responsibilities
Research and evaluate current and potential services for families living with ALS. This includes but is not limited to regular evaluation and surveys of services by clients and staff to measure outcomes and results and to determine viability of services.
Maintain accurate up-to-date information regarding ALS, research, patient care techniques and equipment.
Communicate regularly with people living with ALS and families, chapter staff and board through written materials; monthly memorandums, staff updates, board reports and contributions to chapter newsletters.
Coordinate ALS Education, Awareness, and Public Policy/Advocacy efforts for chapter.
Direct Services Work with Families living with ALS
Responds to patient and family inquiries for information.
Facilitates access to chapter services resources such as durable medical equipment, assistive technology, educational materials, caregiving support and respite care resources.
Provides support and resources for family care givers.
Provides home visits to people with ALS as needed.
Advocates for individuals with ALS in accessing healthcare or community resources.
Plans and facilitates support group meetings as required.
Provides in-service education programs to local hospice, home health agencies, hospitals, and skilled care facilities.
Works directly with families with ALS at the Chapter at affiliated ALS Clinics as required.
Maintains relationships at all chapter affiliated clinics.
Contributes or reviews articles pertaining to ALS management and information for the chapter newsletter and publications.
Develop and maintain community partnerships throughout the chapter service area. Delegate responsibility for community partnerships with care services staff within specific service regions.
Update and maintain statistics on disease population, service regions, programs, and outreach efforts annually.
Foster positive relationships and collaborations with other ALS Association chapters and the national ALS Association office. Participate in national care services committees or work groups as required.
Provide direct supervision of all care services staff on all aspects of their work and their professional development and goals.
Promote the growth and professional development of care services staff with the goal of staff retention of skilled employees.
Communicate monthly with staff in group meetings and individual one-on-one meetings.
Supervise and implement full documentation of all care services activity, by all care services staff, with clients in the chapter’s database program.
Educate development and administrative staff members on ALS and the chapter care services programs.
Coordinate care services staff participation at chapter events (ie. Walk to Defeat ALS®).
Set objective targets for quality of work, performance standards and deliverables as well as personal competencies for all direct report employees.
Provide an opportunity for staff performance reviews to be given on a regular basis.
With Executive Director and Board of Directors annually review and develop budget of Care Services offered by the chapter.
Monitor Care Services budget versus actual on monthly basis.
Evaluate cost per patient and per service, by territory to determine optimum staffing and program utilization.
Development and Marketing
Attend chapter fund-raising and awareness events as required.
Share and promote Chapter fund-raising events within ALS Community including directly with families living with ALS.
Work with Development staff members to effectively communicate chapter mission and vision.
Work with Executive Director and Development Director to identify, cultivate, solicit and steward major gifts, corporate sponsors, in-kind gifts and planned gifts, as needed.
Help identify grant opportunities for program support and participate in the development of grant proposals.
Assist Development team as needed at events that require attendance or speakers.
To keep current with any state board licensing, by attending job-related continuing education programs.
Open and close office as needed.
Commitment to The ALS Association Mission.
Maintain regular and good attendance.
Must be able to positively accept supervision.
Effective communication in oral and written presentations.
Has a car and is able, insured and licensed to drive.
Have ability to rent cars as needed for chapter business.
Regular local and regional travel across Oregon & SW Washington required.
Some physical duties are required; able to lift 30 lbs; bend; stoop.
Good communication skills both verbal and written.
Facility in using technology, social media, MS Word, Excel, Powerpoint, and chapter database program.
Any other duties assigned by the Executive Director.
Licensed Healthcare Professional - Masters of Social Work from an accredited MSW program. Oregon LMSW or LCSW license preferred.
Experience leading a team and supervising social services professionals beneficial.
Ability to apply agency human resources policies in supervising staff.
Ability to assess both physical and psychosocial needs of people with ALS and their families based on knowledge of ALS and its ramifications.
Knowledge of issues faced by family caregivers and the resources and supports that can support them.
Knowledge of durable medical equipment, durable medical equipment vendors, insurance reimbursement, and the rehabilitation needs of people with progressive disability.
Knowledge of or capacity for learning about ALS symptom management and treatment options for people with ALS.
Knowledge of community healthcare resources.
Strong organizational and communication skills, including computer skills.
Possesses and expresses a positive attitude toward people with ALS and people with disabilities.
Ability to function independently within guidelines.
Works well with others in a team environment
Skill and experience in working with volunteers and students.
Ability to establish and maintain professional relationships with clients, volunteers, human service professionals, the public and co-workers.
Skill and experience in interviewing and counseling in a healthcare environment.
Ability to make decisions, resolve conflicts and manage stress.
Ability to maintain confidentiality of patient and family information.
Flexibility to work evenings and weekends as needed.
Flexibility for occasional travel as needed.
Must own a car and be willing to use your own car and drive as necessary.
The ALS Association Oregon and SW Washington Chapter is an equal opportunity employer and believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
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