Impact NW started 50 years ago when a group of neighbors came together to address the growing poverty in their Southeast Portland neighborhood. Ever since, Impact NW has created life-changing partnerships with our clients to help them find their way and achieve their life goals. Key to our success is the cultural, educational, ethnic and social diversity of our employees. We tap our deep, diverse knowledge and experiences to build relationships with clients from many backgrounds and provide the extra guidance our clients desire. If you believe in what we do, join our team. Together, we can find a way.
Pay Rate: $16.81 - $18.68/hr
Hours: Full-time, regular, non-exempt
JOB BENEFITS: Generous paid time off, 4 days paid self care leave, employer paid healthcare, 401K with employer matching contribution.
JOB SUMMARY: The Assertive Engagement Housing Program Specialist II’s responsibility is to provide community based social work services including engagement, coordination, advocacy, support and encouragement, and intensive case management. Responsibilities include applying Assertive Engagement best practices and following Housing First philosophy for individuals and families experiencing housing instability. Specific duties include screening, intake, assessment, barrier removal, life skills training, property manager negotiation, habitability inspections, outreach, information and referral, and ongoing client support. The primary working location for this position is Multnomah County.
• Maintain a working knowledge of all program requirements, including eligibility, enrollment standards, and definitions.
• Conduct screening, intake and/or referral of internal and external requests for service.
• Provide progressive person-centered and strength-based engagement, assessment, and ongoing case management and supportive services using the principles of Assertive Engagement.
• Develop trauma informed client relationships that promote independence and encourage the unique strengths of each participant.
• Work independently within given guidelines, show flexibility to best serve client needs, and effectively engage clients from diverse backgrounds in problem solving towards mutually agreed upon goals.
• Serve as a liaison to collaborating organizations including schools, social services, state agencies, and community groups as assigned.
• Coordinate multi-disciplinary service providers (eg. healthcare, wellness, addiction recovery, mental health, employment, and social services) and provide education regarding benefits (WIC, Medicaid, TANF, SNAP, veteran-specific benefits, SSD, SSI, Medicare, etc.) while ensuring that participants have control over their choice of service providers.
• Research and compile data on new resources; update current resource information on a regular basis, and distribute information to both residents and staff.
• Maintain a working knowledge of housing, mental health, addiction recovery, disability, and other social service resources in the metro area to be able to meet “Worker of the Day” responsibilities for our community.
• Be self-motivated as well as have a willingness to work as a team member and support Impact NW’s mission and goals.
• Effectively communicate agency policy, mission, values, and decisions to clients, collaborating organizations, and the community.
• Complete accurate, legible and timely documentation of services delivered in accordance with Impact NW’s information system.
• Ensure compliance with agency and funder documentation and evaluation requirements which support high staff productivity and quality client services.
• Meet performance standards and deadlines set forth by the HSN Department and partnering agencies regarding quantity, timeliness, and quality of work.
• Accept other work assignments as assigned.
REQUIREMENTS AND QUALIFICATIONS:
• Bilingual Spanish or Russian/English
• Bachelor’s degree or equivalent in social work or related field. Equivalent experience may be substituted for education requirement.
• Experience in human services, preferably working with families experiencing poverty and homelessness.
• Experience in working with clients who identify having mental health, addiction/recovery, and/or other long term disabilities.
• Demonstrated ability to effectively work within a strength-based, trauma-informed and person-centered support service delivery model.
• Knowledge or experience in the principles of harm-reduction and Housing First.
• Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services.
• Ability to engage and collaborate with a broad spectrum of community members.
• Possess good organizational skills and ability to prioritize multiple and varied tasks.
• Ability to communicate effectively, both orally and in writing.
• Personal transportation and a valid driver’s license with acceptable driving history and ability to travel efficiently in the metro area.
• Computer proficiency, including Microsoft Office computer programs and database entry.
Impact NW is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates and candidates who support diversity. We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, gender identity, sexual orientation, religious affiliation, veteran status, disability or other status protected by applicable law.
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