From Homelessness to Housing
We are Transition Projects!
We provide individuals with the services, resources, and tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 10,000 people experiencing homelessness.
Transition Projects seeks bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a marginalized, vulnerable population. We take pride in making a difference in the lives of so many every day!
Position: Case Management Supervisor
Supervisor:Housing Program Manager
Location: East Portland Office (EPO)
Hours: Monday -- Friday; 9:00am -- 5:00pm; May Include Some Evenings and/or Weekends
Wage: $36,000 - $40,000
Benefits: Competitive Benefits
Assist in the oversight of case management services and programming in a manner that is consistent with Transition Projects mission, values, policies and procedures. Participate actively in the planning, delivery, and evaluation of services. Function as the operational supervisor of day to day activities.
This is an unrepresented position.
The Transition Projects Case Management program covers three distinct areas of client service: Access, Housing, and Retention. Employees hired as into this position are expected to be able and willing to perform the duties of each of these functions and may have duty priorities adjusted as needed. Duties may take place at any of our service sites or off premises.
1. Perform standard case management duties by assisting in the development and
implementation of individual goals and objectives to attain stability, housing and ultimately maintain self-determination.
2. Provide housing case management services to people experiencing homelessness and housing instability and carry a small caseload.
3. Provide leadership, support, and positive role modeling for case management staff.
4. Perform all of the functions of case management positions, including but not limited to: access, residential, SSVF, and retention case managers.
5. Facilitate staff and team meetings in the absence of the manager.
6. Coordinate and provide coverage for team members when they are absent.
7. Assist in developing and implementing on-the-job training and guidance for case management staff.
8. Provide support and assist staff in following policies and procedures.
9. Assist with program design, implementation, and evaluation to increase access to and efficiency of case management services, as directed.
10. Function as the operational supervisor of day to day activities.
11. Function as the managing supervisor of operations and staff in absence of manager and director, including extended absence and position vacancy.
12. Contribute to the selection of staff during the hiring process.
13. Contribute to the performance evaluation of staff, including contributing to performance appraisals, performance improvement plans, and disciplinary action.
14. Other duties as assigned
PERFORMANCE RESPONSIBILITIES: Each Transition Projects employee must:
1. Represent the organization professionally at all times.
2. Provide positive role models to residents, tenants and clients.
3. Maintain positive relations with clients, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
4. Be tested for TB within 2 weeks of hire and be retested at least annually thereafter throughout employment.
5. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
6. Plan and organize work effectively and ensure its completion.
7. Exercise necessary cost control measures.
8. Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
9. Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
10. Demonstrate team behavior and promote a team-oriented environment.
11. Demonstrate initiative.
12. Participate in ongoing development and improvement of all program processes and relationships.
PHYSICAL/MENTAL REQUIREMENTS: The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.
1. Hearing and vision adequate for interaction with clients, interaction with staff and interaction with the general public.
2. Hearing adequate for telephone work. Vision adequate for close work.
3. Hand and finger dexterity adequate to operate standard office equipment.
4. Ability to walk, bend, stand, sit, reach, stoop, pull, sit, squat, and climb stairs.
5. Sitting at a desk completing paperwork and working on a computer for lengthy periods.
6. Mobility to allow responsive traveling to client residences located around the metro area.
7. Reasoning ability to make decisions that reflect consistency with Transition Projects philosophy, policies and procedures.
1. The right individual for this position has a passion for helping others, is nonjudgmental, and is able to deal with difficult situations in positive and constructive ways.
2. Applicants must:
• Possess a Bachelor's degree (graduate degree preferred) with 2 years’ experience in case management and 1 year experience working with homeless persons, or
• Have had 4 years’ experience working with homeless populations with at least one of those years performing case management for that population.
3. Demonstrated ability to train, lead, and provide support to colleagues.
4. Demonstrated ability to be an effective problem solver.
5. Demonstrated ability to interact with other agencies in developing and providing services to clients; including ability to advocate on behalf of clients for services with other agencies.
6. Demonstrated knowledge of chemical dependency and mental health issues and appropriate treatment resources.
7. Ability to identify and work effectively with property and building managers, developing positive long-term relationships.
8. Ability to provide mediation between agencies, clients, and property and building managers.
9. Up-to-date familiarity of community resources and services available to assist the homeless.
10. Demonstrated knowledge of domestic violence and sexual assault issues and resources.
11. Demonstrated knowledge of services available to assist the homeless.
12. Demonstrated knowledge of services available to assist veterans.
13. Demonstrated ability to work as part of a team in the delivery of services to clients.
14. Computer literacy. Demonstrated ability to use word processing, database, spreadsheet, e- mail, and Internet programs.
15. Demonstrated ability to maintain accurate and comprehensive client files.
16. Demonstrated ability to prepare accurate and comprehensive statistical and narrative reports.
17. Bilingual English/Spanish preferred.
18. Valid driver’s license, liability insurability and possession of reliable transportation, or otherwise capable of responsive off-premises mobility.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.