Position: Clark Center Manager
Supervisor: Director of Shelter Services
Location: Clark Center
Hours: Full Time; some weekend and evening work required
Starting Salary: $50,000 Annual
Benefits: Competitive Benefits Package
Oversee the operations of the Clark Center, a shelter for men experiencing homelessness. The 90-bed short-term residential program assists men who would otherwise sleep unsheltered on the streets, in cars, tents, parks, or in other unsafe conditions. The program provides access to basic needs services and access to housing and other supports. This is a salaried, exempt, unrepresented full-time position.
1. Oversee program operations at the Clark Center. Responsible for assuring the quality of all program operations.
2. Assure that the facilities are safe, welcoming, and inviting at all times. Assure that adequate inventories of supplies are on hand and accessible. Responsible for safety management of the facility and program.
3. Assure that programs and operations empower participants to attain the highest possible level of self-determination and stability in their lives, and that programs and operations are conducted in such a manner as to fully respect the dignity, rights, and abilities of each individual participant.
4. Consistent with agency expectations and policies and in coordination with the shelter management team, develop, implement, and oversee programs, capacities, policies and procedures, and house rules to meet the needs of participants and fulfill contract obligations.
5. Supervise residential staff at the Clark Center. Responsibilities include all personnel functions, in particular: hiring, training, disciplinary actions and terminations. Responsible for semi-monthly review and approval of staff timecards in ADP, including correcting all clocking errors and approving time off requests in a timely manner.
6. Responsible for upkeep, maintenance, and safety of the Clark Center and Clark Center Annex, and associated facility systems and equipment. Coordinate facility management and maintenance function for the Clark Center and Annex. Supervise maintenance staff in assigning duties to guests and ensuring their completion.
7. In coordination with the Development Department, assist in the oversight of all volunteers at the Clark Center. Oversee and train shelter staff to follow agency procedures for receiving in-kind and/or monetary donations to the shelter.
8. Coordinate maintenance and routine servicing of kitchen appliances, HVAC systems, and other complex systems and equipment.
9. Supervise the facilitation of regular House Meetings.
10. Coordinate with the community partners to orchestrate service delivery.
11. Meet with the Neighborhood Association on a regular basis. Enforce applicable Good Neighbor Plan(s).
12. Coordinate with agency program managers and directors to ensure that guest needs are met.
13. In coordination with Information Manager, ensure that quarterly and other required reporting is completed in an accurate and timely manner. Provide statistical and narrative reporting on demographics, services provided, and outcomes as needed.
14. Oversee budget and spending for all programs under supervision.
15. Attend Board meetings as requested and report on the state of the facility and program. As requested, participate in all-staff meetings, management meetings and retreats.
16. Assist with covering Severe Weather shelter shifts and providing additional support across the agency as needed.
17. Continually strive to improve your program and its relationship with key stakeholders.
18. Other duties as assigned.
Each Transition Projects employee must:
1. Represent the organization professionally at all times.
2. Serve as a positive role model to staff, participants, and guests.
3. Maintain positive relations with program participants, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
4. Be tested for TB within 30 days of hire and be retested at least annually thereafter throughout employment.
5. Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
6. Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
7. Food Handlers card required within 30 days of hire.
8. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
9. Plan and organize work effectively and ensure its completion.
10. Exercise necessary cost control measures.
11. Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
12. Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
13. Embrace teamwork and promote a team-oriented environment.
14. Demonstrate initiative.
15. Make decisions that reflect consistency with Transition Projects philosophy, policies, and procedures.
16. Participate in ongoing development and improvement of all program processes and relationships.
17. Attend agency and program staff meetings.
The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.
1. Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
2. Hearing adequate for telephone and intercom work. Vision adequate for close work.
3. Hand and finger dexterity adequate to operate standard office equipment.
4. Ability to walk, bend, stand, sit, reach, stoop, pull, climb stairs, and squat.
5. Ability to work for extended periods at a computer workstation.
6. Ability to perform CPR for fifteen minutes continuously.
The right individual for this position is resourceful and innovative, a strong leader, has a passion for helping others, and is able to deal with difficult situations in positive and constructive ways. This position also requires the following qualifications:
1. A Bachelor’s degree with 3 years’ experience in social services for low income and/or homeless persons. An advanced degree may substitute for one year of the required experience. At least 1 year of the work experience must be in a supervisory/managerial position. -OR- Five years’ experience in social services for low income and/or homeless persons, preferably in a residential setting, with 2 of those years being in a managerial position, with at least one year of the management experience involving supervision.
1. Demonstrated ability to manage shelter and residential programs.
2. Demonstrated ability to develop new programs, policies and procedures.
3. Demonstrated ability to operate programs in a manner that respects the dignity, rights and ability of participants.
4. Demonstrated ability to represent an organization in contacts with the media, community groups, funders and government agencies in a successful fashion.
5. Demonstrated ability to prepare reports and proposals, and to present such reports and proposals both verbally and in writing. Demonstrated ability to meet contractual obligations.
6. Demonstrated ability to function as part of a management team.
7. Understanding of case management, chemical dependency and mental illness issues and problem solving approaches.
8. Excellent computer skills. Demonstrated ability to use word processing, database, calendar, spreadsheet, e-mail, and Internet programs.
Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.