compensation: doe employment type: full-time non-profit organization
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The Native American Rehabilitation Association (NARA) is private non-profit that provides culturally appropriate physical and mental health services and substance abuse treatment for American Indians, Alaska Natives and other vulnerable people. We are seeking a motivated and dynamic individual who preferably has prior experience with Native American communities/people and vulnerable populations. NARA values its employees and their connection with our mission to provide education, physical and mental health services; it is the quality and dedication of our employees that makes us great. There is no greater commitment we can make as an organization than to support employee growth by giving the necessary resources to grow professionally as well as personally. NARA’s success as an agency depends upon the success of its people.
The Elder Patient Navigator’s primary responsibilities are providing outreach services, assisting patients/clients in navigating healthcare and social service systems case management and coordination of case management services and other social service activity assistance.
ESSENTIAL JOB DUTIES:
• Introduces support services available to elders and their families.
• Provide information and available benefits and assistance to elders and their caregivers, family, etc.
• Provide and coordinate linkage, client navigation and transportation services for clients engaged in core services including primary medical care, outpatient substance abuse and mental health treatment or other agency services.
• Advocate for Elder clients and patients.
• Provide and coordinate internal referrals for clients in need of additional support services such as case management, treatment adherence counseling and other NARA services.
• Coordinate external referrals for social and outreach services with local and state agencies such as Aging, Disabled, and Veteran Programs.
• Maintain proper follow-up to ensure that clients were successfully linked and retained in care.
• Assist with conduct reminder calls for primary medical care, outpatient substance abuse, and mental health or social service appointments.
• Offer assistance to staff and community regarding and support and service programs available to elders.
• Document all client activities in progress notes inside the clients file in the electronic health record and/or update, maintain records and service documentation with any governmental agencies (i.e. County or State).
• Participate in integrated treatment team meetings, staff meetings, and other training programs as required.
• To participate in quality improvement activities and agency performance evaluation.
• Conduct outreach activities to identify and recruit eligible clients.
• Maintain and develop partnerships with community stakeholders, service providers, partners, and others.
• Demonstrate a patient/client focus, respond to the needs of those being served; represent NARA with courteous attention, respect, and dignity.
• Attend trainings, conferences, workshops and other meetings as directed by program directors.
• Maintain communication with elder clients/patients, families, and the health care providers to monitor client satisfaction with navigation experience
• Provide presentations to staff, elder groups and other organizations as needed and appropriate.
• Arrange language translation or interpretation services as needed.
• Facilitate linkages to follow-up services.
• Attends required in-service trainings, staff meetings and outside meetings as required and assigned.
• Provide culturally appropriate and sensitive services, advocacy and support to elders and other organizations.
• Perform other duties as assigned.
• Bachelors Degree and/or equivalent work experience preferred.
• Any satisfactory combination of experience and training which demonstrates recurring knowledge/skill and ability to perform above-described duties.
• Evidence of computer proficiency in Microsoft Office Suite (Word, Excel, Access and PowerPoint); Publisher, Centricity, Electronic Health Records.
• Availability to work some evenings, weekends and special events.
• Availability to travel to conferences/trainings as needed.
• Ability to persuade clients to take course of action beneficial to their health and well-being.
• Evidence of ability to convey information clearly, effectively and in grammatically accurate way.
• Evidence of ability to gather information and apply it to current situation in order to arrive at conclusion, solve problem or make valid decision.
• Ability to maintain professional boundaries with clients, the community, and other staff members.
• Work collaboratively with clients, other NARA staff, team members, and to treat everyone with respect and dignity at all times.
• Ability to travel between multiple sites and location in a day.
• Experience working within the Native American/Alaska Native community is considered a plus.
• If in recovery, must have a minimum of two years sobriety/clean time.
• Ability to pass a pre-employment or for cause drug tests.
• Ability to pass criminal background and DMV checks.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the rights to modify, add or remove duties and assign other duties as necessary.
To apply for this position please respond to this post with your resume or fax your resume to 503-224-4494.
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 and 473).
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