From Homelessness to Housing
We are Transition Projects!
We provide individuals with the services, resources, and tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 10,000 people experiencing homelessness.
Transition Projects seeks bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a marginalized, vulnerable population. We take pride in making a difference in the lives of so many every day!
Position: Landlord Liaison, Housing Services (Part-Time)
Supervisor: Quality Assurance Supervisor and Director of Housing Services
Hours: Monday-Friday; Daytime hours. Some Weekend and evening work required
work may be required.
Wage: $19.01 (Step 1) Hourly
Eligible for Language Differential
Benefits: Competitive Benefits Package
The Landlord Liaison is responsible for leading agency-wide efforts to effectively market Transition Projects Veteran’s services program to new and existing landlords and property managers with the goal of continually increasing partnerships and expanding the number of units available to participants. The Liaison will identify housing opportunities throughout the Portland Metro area and, develop long-term partnerships with landlords to overcome barriers that prevent participant households from obtaining permanent housing. The Liaison will work closely with case managers to create processes that ensure participants can access and sustain housing.
1. Perform and coordinate landlord outreach efforts through in-person meetings, presentations, and community networking events, with an emphasis on apartment associations and other community partners with the goal of recruiting additional property owners. This includes regular property visits with landlords and intentional follow-ups and recruitment strategies to develop landlord partners.
2. Develop a right of first refusal program that is paired with creative incentive programs for landlords to become long term partners such as a seal of approval, monthly appreciations and recognitions of support. This includes oversight of a yearly apperception event.
3. Coordinate all print, media, and landlord outreach efforts with an emphasis on recruiting and developing relationships with landlords who serve communities of color.
4. Partner directly with Transition Projects’ fiscal department and case management teams to ensure timely and correct distribution process of payments to property managers and landlords.
5. Maintain awareness of changes in the market, landlord-tenant law, rental contracts, and fair housing requirements and such. Develop and instruct on-going staff trainings to ensure the agency has a grounded knowledge and competency on these topics.
6. Serve as the primary point of contact for property managers/owners concerns and complaints, acting as a liaison and mediator for housing issues on behalf of the housing team.
7. Conduct semi-annual satisfaction surveys with landlords and property managers, compile data, and partner with case managers and supervisors in improving relationships.
8. Oversee the maintaining of complete and accurate files on landlords, housing options, housing placements, correspondence, critical incident reports, and other inputs of program data. Use information to generate reports as needed.
9. Other duties as assigned.
Each Transition Projects employee must:
1. Represent the organization professionally at all times.
2. Serve a positive role model to participants.
3. Maintain positive relations with participants, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
4. Be tested for TB within 2 weeks of hire and be retested at least annually thereafter throughout employment.
5. Maintain First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
6. Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
7. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
8. Plan and organize work effectively and ensure its completion.
9. Exercise necessary cost control measures and adhere to allocated budgetary guidelines.
10. Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
11. Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
12. Embrace teamwork and promote a team-oriented environment.
13. Demonstrate initiative.
14. Make decisions that reflect consistency with Transition Projects philosophy, policies, and procedures.
15. Participate in ongoing development and improvement of all program processes and relationships.
16. Maintain accurate, updated and comprehensive records of landlord and property manager interactions and HMIS services
17. Provide monthly reports as requested.
18. Facilitate groups and trainings for staff, property managers, and landlords, as directed
19. Attend agency and program staff meetings.
The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.
1. Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
2. Hearing adequate for telephone work. Vision adequate for close work.
3. Hand and finger dexterity adequate to operate standard office equipment.
4. Sitting at a desk completing paperwork and working on a computer for lengthy periods.
5. Mobility to allow responsive traveling to participant residences located around the metro area.
6. Ability to perform CPR for fifteen minutes continuously.
1. The right individual for this position has a passion for helping others and a desire to work in an organization that serves people who are experiencing poverty and homelessness.
2. Applicants must:
a. Possess a Bachelor's degree (graduate degree preferred) with 1-year experience in realty, property management, or sales and 1-year experience working with homeless persons, or
b. Have had 3-years’ experience working in realty, property, management, or sales with at least one of those years working with homeless or vulnerable populations.
3. Demonstrated ability to interact with other agencies in developing and providing services to participants; including ability to advocate and provide mediation on behalf of participants for services with other agencies.
4. Demonstrated knowledge of fair housing laws and practices.
5. Demonstrated knowledge of chemical dependency and mental health issues and appropriate treatment resources.
6. Demonstrated knowledge of domestic violence and sexual assault issues and resources.
7. Demonstrated knowledge of services available to assist the homeless specifically in the area of locating and securing housing.
8. Demonstrated knowledge of services available to assist veterans. Applicants who are themselves veterans will receive priority consideration.
9. Computer literacy. Demonstrated ability to use word processing, database, spreadsheet, e-mail, and Internet programs.
10. Demonstrated ability to maintain accurate and comprehensive participant files and reports.
11. Bilingual English/Spanish preferred.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.