favorite this post Part-Time Associate & Keyholder (Pearl District, PORTLAND) hide this posting unhide

410 NW 14th Ave

(google map)

compensation: Depends on experience
employment type: part-time

Retail Associate Job Description

General Summary:
Providing our customers with a unique shopping experience is our top priority.​ The Store Associate will be responsible for creating, and enhancing, our customer experience by demonstrating a ​"​customer first​" and “in-service” mindset to all visitors. ​They are the initial brand ambassador, responsible for generating sales by proactively engaging and connecting with our customers.

Essential Duties & Responsibilities:
-Creates an elevated, upbeat, welcoming experience for customers by being accessible at all times.
-Drives and increases sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions.
-Strengthens our presence in the community by encouraging customers to engage with the brand through our social networking sites and email list.
-Educates customers on ​brand history, ​products, offers, promotions, and events.
-Speaks with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry.
-Maintains the cleanliness and organization of the sales floor, fitting rooms, window displays and cash-wrap areas to meet brand standards and merchandising guidelines at all times.
-Processes customer transactions efficiently with knowledge of store policies and excellent point-of-sale/cash-handling accuracy.
-Responsible for answering, returning, or forwarding phone calls/emails/voicemails daily; including notifying customers promptly in regards to restocked product and special orders.
-Contributes to a positive working environment by being social, approachable, joyful, respectful, responsible, and team​ oriented​.
-Ability to effectively work with​ our different internal teams and upper management, communicating all special order requests, customer concerns, product issues, or sales/event opportunities to the proper team member.
-Self​-​motivated and can work efficiently without direct constant supervision, taking initiative in pursuing additional store projects of interest.
-Proactive in ongoing education regarding the company, monthly reports, stocked 3rd party brands, and the outdoor and fashion industries.
-Provides support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
-Executes all operational processes effectively and efficiently including: shipment processing, backstocking, replenishment, inventory counts, loss prevention, and cash handling.
-Ensures the all back of house areas are neat, clean and organized at all times.

-Previous experience in retail and cash handling preferred
-Ability to multitask and exercise good judgment when doing so
-Strong organization and communication skills
-Excellent time management and prioritization skills
-Passion for the outdoors (Lifestyle or Adventure)
-Interest in apparel fashion and trends

Position Requirements:
-Must be available a minimum of 32 hours a week (including weekend availability)
-Ability to work during morning and evening retail events as well as occasional holiday hours within given availability
-Ability to participate in group camping trips, off-site training sessions, and/or overnight retreats
-Demonstrates consistent strong customer​-​focused service on and off the sales floor
-Handle all customer phone calls and emails with equal treatment to store customers
-Communicates effectively with all types of customers and employees
-Ability to receive feedback and take action when appropriate
-Ability to follow written and verbal instructions and meet deadlines on tasks/projects
-Ability to lift and carry 50 lbs and be on feet for multiple hours at a time including stair climbing
-Upholds all company policies as outlined in both the Company & Departmental Handbook

Email your resume with cover letter to be considered.

Thank you,
Snow Peak Portland Team
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6872382896



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