Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every employee is to promote our mission: Inform. Outfit. Excite.
Position: Retail Team Lead (Scappoose Bay)
Anticipated Start Date: ASAP
Classification: Regular Full-time
Hours of Work: 32 - 40
Main Areas of Responsibility
Floor Management – Coach, lead and manage team members on priorities, projects, training and customer service. Exhibit leadership attributes for store and company.
Daily Progress Sheets – Create Progress Sheets and supervise staff through team building and leadership to accomplish both short and long-term store goals set forth by Sandy General Manager.
Inventory Management – Transfer Orders, Backstock, ALU issues, identify slow moving product and help develop action plans, to achieve sell through.
Provide detailed feedback on product picture to Store Manager.
Learn rPro workstation functions and other relevant software.
Warranties – to be used as a resource to assist the Warranty Department at Grand when questions arise.
Clinics and Company Meeting involvement - use existing platforms to showcase leadership.
Facilitate Challenge Resolution – Be excellent at identifying the challenge, brainstorming solutions, choosing a solution and implementation.
Provide excellent customer service and sales on the retail floor.
Become excellent at giving and receiving feedback.
Managing clock in/clock outs.
Attend to all challenging customer service interactions throughout the day.
Manage staff lunch breaks and provide department coverage as needed.
Attend weekly and/or monthly meetings with PSC Store Manager.
Acquire appropriate certifications and product knowledge from all manufacturers.