Beaverton Honda, part of the Lanphere family of dealerships, has an immediate need for an experienced, positive, motivated, customer service oriented candidate who is ready to continue their career with one of the largest Honda dealerships in the Northwest. Prior Service Advisor experience is a MUST, two years preferred, one year required. The ideal candidate has at least one year of dealer-level or large facility experience as a Service Advisor, has an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. You must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. This is an excellent career opportunity to further your Service Advisor career while working with a great team of fellow car enthusiasts.
If you radiate kindness and quality, have un-matched people skills, enjoy meeting new people every day and offering them A-1 customer service, you should consider this role. "What Can We Do For You Today" mentality is a must. The primary mission of a Service Advisor is to ensure that every customer is driving a safe and reliable vehicle. You are the center of communication for service/repair activities and the liaison between customers and the technicians. You will serve as the primary point-of-contact for all automotive service and repair matters, and listen to and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. You will make sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our guests don't necessarily want to have to bring their cars in, but our Service Advisors ensure that they are satisfied that their vehicle will be repaired right the first time and in the shortest time possible.
WHAT YOU'LL NEED
At least one year of direct (two preferred) Service Advisor experience with related computer skills; CDK experience is a huge plus
Excellent communication skills with a customer focus and friendly, helpful attitude
Patience, empathy, conscientiousness, commercial awareness and a desire and willingness to learn
A smile on your face and in your voice at all times
Flexible schedule to cover dealership hours, including Saturdays
Valid driver's license in good standing
WHAT YOU'LL DO
Build customer relationships through a proper meet-and-greet
Communicate minor recommendations from the Service Department to the guest
Ensure that customers receive prompt, courteous, and effective attention
Complete a thorough vehicle health check by doing a 27-point inspection (safety)
Prioritize required services
Let the customer decide, yes or no
Hold everyone accountable to the mission
Other miscellaneous tasks as required/requested
What We Offer
Formal ongoing training program
Paid time off accrual starts on day one
Medical, Dental, Vision, Pharmacy (employer pays over 70% of the employee premium)
Voluntary buy-up (employee paid) insurance plans
Paid time off
Employee purchase plan
Employee assistance program
Company-paid life insurance
Flexible spending plan (healthcare and dependent care expenses)
401(k) w/employer match
Weekly pay (auto-deposit or PayCard)
& So much more!
Selected candidates must submit to a drug screen, background check, and possess a valid driver's license in good standing.
Ready to Drive Your Career Forward? Apply today.
HOW TO APPLY
Reply to this craigslist posting and include last/first name and "Service Advisor" in the subject line. Don't forget to include your resume. You may also apply directly by completing the online application. CLICK HERE to apply now.
Lanphere Enterprises, Inc. is one of the premier retailers of automobiles and motorcycles and their related services and accessories in the Northwest. The Lanphere family of enterprises currently includes Beaverton Honda, Beaverton Kia, Beaverton INFINITI, Newberg Dodge/Chrysler/Jeep/Ram, Beaverton Motorcycles, Canyon Road Auto Body, and Beaverton Auto Spa.
Lanphere Enterprises, Inc. is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers