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Software Support Representative (SW Portland)

compensation: DOE
employment type: full-time

About Us

The CLM Group is a small, family-owned corporation located in west Portland that provides software to K-12 public, private, and charter schools across the country to assist them in managing their school lunch program. We have been in business for over 25 years and continue to innovate and develop software to meet the changing needs of our customers.

Job Description

The Customer Service Representative provides support to our clients to assist them in using our custom software. We are looking for a professional, positive, and detail-oriented individual who can effectively resolve and/or escalate client issues while maintaining a high level of customer service.
• Provide professional phone support to end users
• Manage and deliver on multiple support tickets at the same time
• Analyze, diagnose, and resolve client issues
• Thoroughly document every client service interaction and task in a CRM system
• Document all escalations and effectively communicate the issues, reproducible conditions, error codes, and suggestions for resolution
• Provide excellent customer service while working with a client base of varied degrees of computer knowledge and skill level
• Keep current on all new releases for all Mealtime Software products
• Maintain and improve existing product documentation
• Communicate effectively with sales staff and management regarding client issues
• Support role may eventually encompass remote customer training and/or troubleshooting

Minimum Qualifications

• 2 years Customer Service/Technical software Support experience, with a SaaS company is a plus
• Proficiency with computers a must, including Microsoft Office products
• Some IT knowledge combined with a willingness and capability to learn
• Exceptional organizational, written, verbal, and interpersonal communication skills
• High level of professionalism and confidence
• Must be self-motivated and have ability to multi-task and manage priorities effectively
• Ability to work independently as well as within a team
• Natural problem-solving ability combined with a passion for outstanding customer service
• Familiarity with network platforms and SQL/Access databases is a plus
• Hardware troubleshooting experience is a plus

Benefits

• Professional, small business environment
• Monday through Friday schedule. Shift will can very between the hours of 5am – 5pm
• Opportunities for growth and development
• 8 paid holidays per year
• 10 days paid vacation after first year of employment
• 401K matching
• Company-sponsored health plan
• Flexible spending account
• Tuition reimbursement
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7059493923

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