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Office Support / Clerical

available afternoons
available evenings
available mornings
available weekdays
education completed: high school/GED

Benjamin Napier

Position / Objective
Office Support / Data Entry

Qualification Highlights
Proficient in Microsoft Office Professional Suite for more than 10 years.
Supported desktop software/hardware for over 100 employees for over 5 years.
Successfully reduced process time and cost for data access and reporting.
Confident, professional team player who enjoys finding solutions.

Experience / Accomplishments
Custom Solutions / Software Development
Developed intranet to create a central point of information and reports, resulting in more informed employees, quicker customer response times, and reduced paper use.
Created interactive mathematics skill drills utilizing MS Excel and VBA, allowing the students to increase their knowledge and GED math scores quicker.
Implemented new procedures and MS Excel database to register and track MS Office class students, freeing up tutoring resources and reducing duplication and errors.

Computer Support
Reduced duplication of effort and improved response times through streamlining processes for responding to and tracking IT problems and solutions for over 100 employees.
Assisted co-workers with software problems promptly and effectively, reducing down time.
Assured 90% up-time for intranet by aggressive monitoring of processes and equipment.

Office Support
Sustained more than 50 words per minute during a 5 minute typing test.
Filed customer/vendor purchase orders and invoices for a $40 million plus company.
Routinely investigated and resolved customer order complaints from point of purchase, vendor shipping/invoicing, through to customer invoicing.
Wrote reports for management in a timely manner.

Work History

Customer Service Rep Badge Print Company, Portland, OR 2017-2019
Tutor/Computer Clerk Treasure Valley Community College, Lakeview, OR 2008-2017
Information Services Mgr General Tool & Supply Co., Portland, OR 1996-2006

Professional Development
National Career Readiness Certificate - Platinum WorkSource
MS Office Professional 2007 Word Certificate Treasure Valley Community College
MS Office Professional Excel 2007 Certificate Treasure Valley Community College
MS Office Professional PowerPoint 2007 Certificate Treasure Valley Community College
Basic/Advanced Keyboarding Certificates Treasure Valley Community College

Education

High School Diploma Cooper City High School Cooper City, FL
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post id: 7061950853

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